Terms

HERE FOLLOW THE TERMS AND CONDITIONS BY WHICH WE CONDUCT OUR BUSINESS – THESE TERMS AND CONDITIONS ARE AVAILABLE ALWAYS AT THE BOTTOM OF EVERY PAGE ON OUR WEBSITE AND/OR UPON REQUEST TO US VIA EMAIL, TELEPHONE AND/OR POST. WE RESERVE THE RIGHT TO AT ANYTIME AMEND IN ANY WAY THESE OUR TERMS AND CONDITIONS:

ALL CLIENTS PAST, PRESENT AND/OR FUTURE ARE BOUND CONTRACTUALLY BE THESE TERMS AND CONDITIONS UPON ACCEPTANCE OF ANY QUOTE, THE PURCHASE OF ANY SERVICE AND/OR PACKAGE, THE PAYMENT OF ANY DEPOSIT, THE BOOKING OF ANY PROJECT DATES AND/OR THE SCHEDULE OF ANY WORKS. AT ALL TIMES COMPLETE WEB SERVICES RESERVE THE RIGHT TO CANCEL AND/OR POSTPONE ANY WORKS UNDERTAKEN FOR ANY CLIENT – (1)ANY WORKS, PROJECT OR QUOTE FOR WHICH WORK HAS BEGUN BUT COMPLETE WEB SERVICES CANCEL THROUGH NO FAULT OF THE CLIENT; ANY AND ALL DEPOSIT MONIES WILL BE REFUNDED TO SAID CLIENT).

DEPOSITS ARE NON-REFUNDABLE AND ARE TAKEN AS A SECURITY IN CASE ANY CLIENT BREACHES OUR TERMS AND CONDITIONS AND/OR CANCELS A PROJECT, SERVICE AND/OR WORKS UNDERTAKEN AFTER A DEPOSIT IS ACCEPTED UNLESS IN CASES SUCH AS (1) WHERE CANCELLATION IS NOT CAUSED BY AND/OR A DIRECT RESULT OF THE CLIENT’S ACTIONS. CERTAIN PROJECTS REQUIRE BY US A DEPOSIT USUALLY DUE TO THE AMOUNT OF WORK INVOLVED AND IN CASES SUCH AS THESE, CLIENTS WILL BE NOTIFIED OF THE DEPOSIT AMOUNT REQUIRED BY COMPLETE WEB SERVICES IN THEIR QUOTE. PAYMENT OF THE DEPOSIT CONSTITUTES CLIENT ACCEPTANCE OF THE QUOTE TERMS AND SPECIFICATION AND FULL ACCEPTANCE OF OUR TERMS AND CONDITIONS (THESE) AND CONTRACTUAL ADHERENCE OF SAID AND/OR ANY CLIENT TO OUR TERMS AND CONDITIONS THROUGHOUT THE TERM OF THE PROJECT, SERVICE AND/OR PACKAGE PROVIDED BY COMPLETE WEB SERVICES. UPON RECEIPT OF ANY DEPOSIT SAID CLIENT WILL BE GIVEN A START AND FINISH DATE FOR THEIR PROJECT, SERVICE AND/OR PACKAGE (THESE DATES WILL BE MUTUALLY AGREED DURING DISCUSSIONS/CONSULTATIONS LEADING UP TO THE CREATION AND SUBMISSION OF THE QUOTE) AND SO STATED WITHIN SAID QUOTE – IF ANY CLIENT DOES NOT ADHERE TO THE PROJECT, SERVICE AND/OR PACKAGE DATES ACCEPTED, THIS CONSTITUTES A BREACH OF OUR TERMS AND CONDITIONS AND AS SUCH A BREACH OF CONTRACT – ONLY WITH THE WRITTEN ACCEPTANCE OF COMPLETE WEB SERVICES CAN PROJECT, SERVICE AND/OR PACKAGE DATES AGREED PRIOR TO PAYMENT OF ANY DEPOSIT BE CHANGED.

SMALL TO MEDIUM BUSINESS WEBSITE (SMBW) BUILDS ARE REQUIRED TO BE COMPLETED WITHIN 9 MONTHS OF INITIAL CLIENT PURCHASE – WHERE/WHEN THEY ARE NOT, SAID CLIENT WILL BE REQUIRED TO PAY FOR THEIR FIRST YEAR HOSTING, DOMAIN NAME PURCHASE (IF APPLICABLE) AND/OR DOMAIN NAME TRANSFER (IF APPLICABLE) THIS IS A FIXED FEE REGARDLESS OF DOMAIN NAME PURCHASE AND/OR TRANSFER AND IS CURRENTLY SET AT £60.00 OUR SMBW PACKAGE DOES NOT REQUIRE A DEPOSIT UNLESS OTHERWISE STATED AND ADVANCE NOTICE OF THIS WILL BE GIVEN WITHIN A QUOTE TO THE CLIENT. OUR SMBW PACKAGE UNLESS OTHERWISE STATED NEED NOT BE PAID FOR IN FULL UNTIL COMPLETION AND CLIENT ACCEPTANCE AT WHICH TIME AN INVOICE WILL BE SENT FOR FULL AND FINAL PAYMENT.

THE CLIENT WILL PROVIDE ALL CONTENT AND IMAGERY AND WILL ASSUME FULL RESPONSIBILITY UNLESS STOCK IMAGES ARE USED/REQUESTED, IN THE INSTANCE STOCK IMAGERY IS USED COMPLETE WEB SERVICES WILL REQUIRE A COPY OF THE LICENCE.

OUR INVOICE TERMS ARE 14 DAYS THUS ANY AND/OR ALL INVOICES PAID LATE ARE SUBJECT TO A LATE FEE INCLUSIVE OF AN ADMINISTRATIVE FEE CURRENTLY SET AT £50.00 APPLIED PER CALENDAR MONTH ON AND FROM THE 15TH DAY AFTER THE ISSUE OF ANY INVOICE. ADDITIONALLY WE RESERVE THE RIGHT TO WITHDRAW SERVICE AND NO LONGER CONSIDER A CLIENT TO BE A CLIENT (TERMINATION OF ALL SERVICES IS AN OPTION AVAILABLE TO US WHERE LATE PAYMENT OF OUR INVOICED FEES IS THE CASE) – WE DO NOT HOWEVER LIKE APPLYING LATE INVOICE FEES AND ARE UNDERSTANDING, SO LONG AS WE ARE GIVEN ADVANCE NOTIFICATION OF A LATE PAID INVOICE, UNDER WHICH CONDITIONS WE RESERVE THE RIGHT TO NOT ENFORCE OUR LATE PAYMENT FEE. ALL PACKAGES, SERVICES AND/OR PROJECTS WHERE WE OFFER FOC (FREE OF CHARGE) UPDATES AND/OR ALTERATIONS, WE DO SO ONLY FOR SO LONG AS OUR COMPANY AND/OR SERVICES ARE RETAINED. OUR SMBW PACKAGE, OUR LARGE BUSINESS WEBSITE PACKAGE AND OUR E-COMMERCE WEBSITE PACKAGE ARE AVAILABLE ONLY TO CLIENTS WHOM HOST WITH US THEIR DOMAIN NAME(S) TO WHICH SAID PACKAGE(S) IS/ARE TO BE APPLIED. ADDITIONALLY WE UNDERTAKE PROJECTS OF A BESPOKE NATURE; FOR THIS WE PRICE AND QUOTE ACCORDINGLY. ANY AND/OR ALL WORKS, SERVICES, PROJECTS AND/OR PACKAGES NOT PAID FOR IN FULL REMAIN THE SOLE PROPERTY OF COMPLETE WEB SERVICES.

DOMAIN NAME ANNUAL RENEWAL NOTICES ARE SENT TO CLIENTS EITHER BY EMAIL, LETTER, TEXT, FACEBOOK MESSENGER OR ANY OTHER RECORDED MEANS OF DELIVERY; WHERE THEY ARE IGNORED AND/OR UNANSWERED FOR A PERIOD OF 14 DAYS, OUR DOMAIN(S) HOSTS WILL BE INSTRUCTED BY US TO CANCEL THE SUBSCRIPTION AND RELEASE SAID DOMAIN(S).

WHERE COMPLETE WEB SERVICES ARE RETAINED TO PROVIDE WEBSITE SERVICES AND/OR HOSTING, WE RESERVE THE RIGHT TO PROVIDE SAID SERVICES USING ONLY OUR HOSTS FOR THE PURPOSES OF WEBSITE SPACE, DOMAIN(S) HOSTING, EMAIL SERVICES AND/OR ANY SERVICES ASSOCIATED WITH THE PROVISION OF INTERNET ADMINISTRATIVE PURPOSES.

THE ABOVE ARE OUR TERMS AND CONDITIONS OF BUSINESS – IF YOU TAKE ON A SERVICE, PACKAGE AND/OR HAVE US UNDERTAKE FOR YOU ANY WORK YOU DO SO IN FULL CONTRACTUAL ACCEPTANCE OF THESE OUR TERMS AND CONDITIONS OF BUSINESS.